Module 1 – Who We Are 3 Topics | 1 Quiz

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Module 1 – Who We Are – Part 1

Video Showcase: What is Theradome?

Module 1 – Who We Are – Part 2

Module 1 Quiz

Module 2 – Theradome PRO & EVO 1 Topic | 1 Quiz

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Module 2 – Theradome PRO & EVO

Module 2 Quiz

Module 3 – Who Is Theradome For? 1 Topic | 1 Quiz

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Module 3 – Who is Theradome For?

Module 3 Quiz

Module 4 – Hair Loss & Laser Phototherapy (LPT) 3 Topics | 1 Quiz

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Module 4 – Hair Loss & Laser Phototherapy (LPT) – Part 1

Video Showcase: How Four Out of Five Doctors Recommend Theradome To Their Patients

Module 4 – Hair Loss & Laser Phototherapy (LPT) – Part 2

Module 4 Quiz

Module 5 – Using Theradome 1 Topic | 1 Quiz

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Module 5 – Using Theradome

Module 5 Quiz

Module 6 – How Can A Trichologist Help? 1 Topic | 1 Quiz

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Module 6 – How Can A Trichologist Help?

Module 6 Quiz

Module 7 – Sales Channels 5 Topics | 1 Quiz

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Module 7 – Sales Channels – Part 1

Video Showcase: Home Shopping Network (HSN) Infomercial

Module 7 – Sales Channels – Part 2

Video Showcase: Theradome TV With Dr. Shilpi Khetarpal – Cleveland Clinic

Module 7 – Sales Channels – Part 3

Module 7 Quiz

Module 8 – Customer Service Technologies 10 Topics | 10 Quizzes

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Module 8A – Customer Service Technologies | LastPass & Microsoft Teams

Module 8A Quiz

Module 8B – Customer Service Technologies | How Customers Contact Support

Module 8B Quiz

Module 8C – Customer Service Technologies | Accessing Tools

Module 8C Quiz

Module 8D – Customer Service Technologies | Refund Requests

Module 8D Quiz

Module 8E – Customer Service Technologies | What is Odoo?

Module 8E Quiz

Module 8F – Customer Service Technologies | CRM App & Ticketing Process

Module 8F Quiz

Module 8G – Customer Service Technologies | Looking Up Sales Orders

Module 8G Quiz

Module 8H – Customer Service Technologies | Warranties & Money Back Guarantee (MBG)

Module 8H Quiz

Module 8I – Customer Service Technologies | Return Status Questions

Module 8I Quiz

Module 8J – Customer Service Technologies | SCM: Warranty & Extended Warranties

Module 8J Quiz

Module 9 – Troubleshooting 3 Topics | 1 Quiz

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Module 9 – Troubleshooting – Part 1

Video Showcase: Correcting A ‘System Paused’ Error on a PRO/EVO Helmet

Module 9 – Troubleshooting – Part 2

Module 9 Quiz

Module 10 – LiveChat & TheraBot 1 Topic | 1 Quiz

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Module 10 – LiveChat & TheraBot

Module 10 Quiz

Module 11 – Warranties & Return Policies 1 Topic | 1 Quiz

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Module 11 – Warranties & Return Policies

Module 11 Quiz

Module 12 – Customer Experience 3 Topics | 1 Quiz

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Module 12 – Customer Experience – Part 1

Video Showcase: Our Founder and CEO Tamim Hamid, Ph.D. & Why We Need To Give A Damn About Hair Loss

Module 12 – Customer Experience – Part 2

Module 12 Quiz

Module 13 – Customer Reviews 1 Topic | 1 Quiz

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Module 13 – Customer Reviews

Module 13 Quiz

Module 14 – Tips for Being The Best Agent 1 Topic | 1 Quiz

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Module 14 – Tips for Being The Best Agent

Module 14 Quiz

CS 101 – Customer Service Agent – Introduction to Theradome, Tools and Processes

Course Content